FAQ

A Venue Stage Template is typically used to create the stage at a venue, before the artist's equipment has been added. This has been designed for venues who enable editing of plots with musicians.

A real example, is to use a Venue Stage Template to create your stage (which, as an example, may include a drum riser, FoH speakers, a drum kit (shells) and some monitors). You would then use the Copy Plot option copy your Venue Stage Template into your Pro Service Plot which you may share with the performer (who in turn, adds their equipment). When that artist no longer needs the stage plot, you can clear the plot. Instead of having to recreate the plot, you can simply the Venue Stage Template again.

You cannot share Venue Stage Templates. You cannot create PDF's of Venue Stage Templates.

Venue Equipment is a way to provide helpers in the Input Lists and Monitor Lists. Click Venue Equipment and enter each microphone (or DI box) you have. You only need to add each piece of equipment once (so if you have 4 SM57's, only add SM57 one time). Then, within an Input List or Monitor List of either a Pro Service Plot or a Venue Stage Template, press CTRL or CMD after clicking in the Microphone / DI box text box to see the list.

Pro Service Plots allows other people to edit a plot. Simply click the Enable Sharing checkbox, and you will get a unique URL. Who ever has access to that URL will be able to edit the plot (so copy the URL and share it with the artist). By unchecking the Enable Sharing checkbox, you will prevent further access (you will still be able to edit of course).

Every time you click the Enable Sharing checkbox, a new URL is created so you will need to re-share the link each time.

Yes you can, but they only last 28 days and then are automatically deleted (and we have no way to recover them). Check out our paid plans for more options.

Log in to stage plan and click on "Account". Within the account screen, there is a button to delete your account. Follow the instructions from that page. Please note that even if you delete your account you will still be billed. Make sure you cancel your subscription from within your payment provider.

See our cancel payment page.

The easiest fix is to request a password rest via the log in page. If you haven't confirmed your account, we'll detect that and re-send the confirmation email.

Nothing. You will need to re-create with a new account. If you have made purchases, then please see our cancel payment page.

See our stage plan comparison. Please note, you can't make a free plot if you're signed.

See our cancel subscription payment page. Cancelling your subscription does not delete your account.

As little as possible, but see our privacy policy for the full details.

We only accept payment via PayPal, even if you don't have a PayPal account. We just use the PayPal gateway and they are responsible for dealing with the transaction. When you make a purchase, PayPal will provide some detail.

We don't receive details such as your credit/debit card number and we do not ask for it. If you feel this isn't true, then please contact us (and also let your bank know)!

We only test (and recommend) Chrome, but Firefox, Chromium Edge and Safari work (but these are not tested regularly). We try to prevent usage with the original Internet Explorer. We only support the latest 2 versions of any supported browser.

If you are logged in, please log out and try again! If that doesn't work, please contact us.

Then we want to know! Please simply contact us