FAQ

Accounts

Can I just use stage-plan without creating an account?

Yes you can, but they only last 28 days and then are automatically deleted (and we have no way to recover them). Check out our paid plans for more options.

How can I delete my account?

As soon as you log in, there is a link called account. Within this screen, there the button to delete your account. Follow the instructions from that page. Please note that even if you delete your account you will still be billed. Make sure you cancel your plan from within your payment provider.

See our cancel payment page.

How can I cancel my paid plan?

If the plan is free, then you simply click the clear button, which will reset your plan. If you have paid then your plan will be deleted when the subscription has expired.

See our cancel payment page.

I can't log in. I have an account but it doesn't recognise my username or password

The easiest fix is to request a password rest via the log in page. If you haven't confirmed your account, we'll detect that and re-send the confirmation email.

I no longer have access to my email address. What can I do?

Nothing. You will need to re-create with a new account. If you have made purchases, then please see our cancel payment page.

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What is the difference between having an account and not?

The best way to see the differences is to visit our stage plan as it has a comparison.

Payments and privacy

What details do you store?

As little as possible, but see our privacy policy for the full details.

Do you store any credit/debit card details?

We only accept payment via PayPal, even if you don't have a PayPal account. We just use the PayPal gateway and they are responsible for dealing with the transaction. When you make a purchase, PayPal will provide some detail.

We don't receive details such as your credit/debit card number and we do not ask for it. If you feel this isn't true, then please contact us (and also let your bank know)!

General

Which browser can I use?

We only test (and recommend) Chrome, but Firefox, MS and Chromium Edge and Safari seem to work (but these are not tested). We try to prevent usage with IE.. We only support the latest 2 versions of any supported browser.

What if something isn't working?

Then we want to know! We need to know! Please simply contact us

What if I have an idea about improving Stage Plan?

Then we want to know! Please simply contact us